Alien Ringtones polyphonic and monophonic ringtones and mobile games
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Text-Media Terms and Conditions

My order has not arrived?

We are sorry if you have not received your order within your expectations. However, this may be due to delays on the SMS network, which are beyond our control. There could be other delays caused by delays on our system or you entering the incorrect mobile number or network. We recommend waiting up to 24 hours from the time of ordering before contacting us. 98% of all orders are delivered in less than a minute. If you believe your order has gone astray, please contact us by email which is listed in the ‘contact us’ page. If we still cannot deliver your order to you, we will issue a full refund.

My Phone Manufacturer is not listed?

We have listed all the phone manufacturers we can successfully send SMS to. If your phone is not listed, it is because we are not currently able to deliver items through to that phone . However, we are constantly updating and we would recommend that you check again later.

I want a refund?

We will issue a full refund:

  • If we fail to deliver an order due to an error on our part and the order has not left our systems.

We will issue a partial refund:

  • If we have overcharged you.

We cannot issue refunds for:

  • mistakes made during ordering (including, but not limited to: incorrect telephone number; phone type; network or the wrong item being ordered);
  • items that you dislike once received (all items have a preview before ordering);
  • items ordered twice.

Contact us...

Customer Services Number 08717501030
email:   support@text-media.com