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Text-Media Terms and Conditions
My
order has not arrived?
We are sorry if you have not received your order within your expectations.
However, this may be due to delays on the SMS network, which are beyond our
control. There could be other delays caused by delays on our system or you
entering the incorrect mobile number or network. We recommend waiting up to 24
hours from the time of ordering before contacting us. 98% of all orders are
delivered in less than a minute. If you believe your order has gone astray,
please contact us by email which is listed in the ‘contact us’ page. If we
still cannot deliver your order to you, we will issue a full refund.
My Phone Manufacturer is not
listed?
We have listed all the phone manufacturers we can successfully send SMS to. If
your phone is not listed, it is because we are not currently able to deliver
items through to that phone . However, we are constantly updating and we would
recommend that you check again later.
I want a refund?
We will issue a full refund:
-
If we fail to deliver an order due to an error on our
part and the order has not left our systems.
We will issue a partial refund:
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If we have overcharged you.
We cannot issue
refunds for:
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mistakes made during ordering (including, but not
limited to: incorrect telephone number; phone type; network or the wrong item
being ordered);
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items that you dislike once received (all items have
a preview before ordering);
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items ordered twice.
Contact us...
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